Frequently Asked Questions
Everything you need to know about your MINA BAIE purchase.
What materials are used in MINA BAIE bags?
We use premium, ethically sourced materials including top-grain leathers, water-resistant nylons, and high-quality vegan leathers designed for durability and a luxury feel.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental U.S. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that a restocking fee may apply, and final sale items are not eligible for return.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.
How do I clean and care for my bag?
For leather items, we recommend using a damp cloth and a mild leather cleaner. For nylon and vegan leather, a simple wipe down with a damp cloth and air drying is sufficient to keep your bag looking new.
Do you offer a warranty on your products?
Every MINA BAIE bag comes with a 90-day limited warranty covering manufacturing defects in materials and workmanship.