Returns & Exchanges
At MINA BAIE, we want you to love your purchase. If you are not completely satisfied, we accept returns and exchanges on unused items in their original packaging within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in the original shipping box, ensuring all tags are attached and the product is in its original, unused condition.
Attach Shipping Label
Download and print the prepaid shipping label provided by our portal and affix it to the outside of your package.
Drop Off and Track
Drop your package off at any authorized carrier location and keep your tracking receipt; your refund will be processed once the items are inspected.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing